The Internet has transformed the way we do business. Offering online shopping facilities means that your shop doors are open 24 hours a day, 7 days a week.
Totally Inbound recognise that some customers prefer to click and some prefer to call. For those that prefer to call, many companies lack the resources to cater for this. They may hope that not offering a phone number will convince the customer to use the shopping cart. In practice, the customer often orders from another site that offers an option to order over the phone. This is especially true out of hours. Offering a ‘24hr order hotline' adds excellent credibility and encourages purchases throughout the day.
Use of print media, television, radio and DRTV creates peaks and troughs in call volumes that even the largest and most efficient mail order companies find difficult to deal with. Totally Inbound offer the facility to apply up to 100 fully trained operators, trained in up selling and cross selling, to your campaign either on an overflow or ‘all calls' basis.
Totally Inbound have the ability to handle single or multiple product orders for the largest of catalogues. Order data can be captured locally using our own bespoke software or by entering the data directly onto the client site. Orders captured locally can be batch processed automatically via your account with a Payment Service Provider, placing the funds directly into your merchant account saving you time and reducing costs.
VPN access to client servers offers increased security and faster access for the transfer of data which is perfect when dealing with secure information and where access to client account information is required, perhaps for customer service history or verifying usernames and passwords for callers.
Your Totally Inbound account manager will work closely with you to reach the perfect solution.
Please call us or use the contact form to find out how Totally Inbound can provide the most effective solution for your business.