The Totally Inbound contact centre solution incorporates a marriage of solutions to provide outsourced customer service, pre-sale, order taking and application enquiries.

In addition to live agent call handling and IVR facilities, responses to email and web based requests are supported.

Our Contact Centre Interface utilises in-house software for bespoke call scripting together with client web applications for access to knowledge database and web based application forms. VPN integration is facilitated for secure access where required.

Customer Services

Using a combination of online knowledge database, locally hosted product information and FAQ's our contact centre agents provide a fully customer facing service. The goal of every Totally Inbound agent is to leave the caller with a positive impression of a client business whatever the reason for the call.

Scripted up selling and cross selling where relevant, offers the opportunity for Totally Inbound to add value to your customer service process.

Mortgage and Loan

From the capture of simple contact information right through to provision of full data capture required to provide a decision in principal, Totally Inbound provide a friendly, efficient response to callers maximising the potential rewards from your marketing budgets.

Other current and recent campaigns include:

Claims Lines – Capturing contact and full incident information

Help Desk Service – Full product, service and first line I.T. support.

Product Recall – Inbound and outbound call handling for product recalls.

Media Response – For full information please visit our
Media Response page

Order Taking – For full information please visit our
Order Taking page

Whatever your contact centre requirements, you will find Totally Inbound totally committed to providing the ideal partner to your business.

Please call us on the number above or use the contact form . We look forward to hearing from you.