The purchase, installation and maintenance of a sophisticated IVR System can place a heavy burden on budgets.

The cost effective and often self-funding solution is to outsource your IVR and voicemail requirements to Totally Inbound.

Used either as a stand-alone option or as part of an integrated voicemail and live call handling solution we have years of experience creating the right solution for handling calls, very cost effectively.

Scripts can be sent to us for professional recording or indeed we can receive your own recordings in .wav or .mp3 formats.

Our IVR platform has proved itself a valuable resource for companies using the facility for the following services as well as providing an initial menu for routing calls to live operators for a variety of campaigns:

Use of separate fields for data capture for brochure requests ensures the best quality of data with local transcription by our experienced operators. Recordings can be forwarded for local transcription if required. Transcribed data can be supplied in your preferred format of email, FTP transfer or on disc.

An IVR platform is of real benefit to charities looking to capture credit card donations and for use with adoption lines, sponsorship and member registrations.

The IVR platform enables a charity to be open 24 hours a day to donors, sponsors and members and to handle volumes of calls beyond the normal available capacity. A big advantage is the cost saving against using ‘live' operators.

Using bespoke systems set up with a Payment Service Provider, credit card payments can be quickly and cost effectively processed direct into your credit card merchant account saving time and administration.

Call us to take advantage of our charity rates.

Any length of recording can be incorporated and menu trees provide valuable options to callers for sourcing just the right information. A variety of standard, national rate and premium rate numbers are available at excellent rates. Take advantage of our professional recording facilities for that extra professionalism.

An IVR platform is the perfect solution for handling competition entries.

A choice of transcribing all entrants' data or transcribing just winners' data using our random winners selection programme is offered. Data can be forwarded by email, FTP or on disc and in your preferred format.

Competition rules are adhered to by use of multiple-choice selection facilities ensuring skill levels are introduced and maintained in accordance with lottery and gaming law.

A variety of non-geographic local, national and premium rate number options are available for use.

Please call us or use the contact form to find out how Totally Inbound can provide the most effective solution for your business.