Specialists in inbound call handling, the Totally Inbound call centre operates 24-7 live call handling solutions for companies large and small.
No ‘off the shelf' software is used in creating the call handling scripts. Our in-house programmers create each scripted screen based on the brief supplied to us prior to the start of each campaign. Over time this ‘library' of tailor made scripting solutions has developed to a level that it can now be called upon to supply upwards of 90% of the development required for each new campaign. Totally Inbound pass these savings in development and set up costs directly to new clients, frequently reducing initial fees by more than half, allowing Totally Inbound clients to benefit from significantly reduced set up costs.
With up to 100 live operator positions and a 600-channel IVR system integrated with the call centre, all but the largest of campaigns can be seamlessly accommodated. All calls are handled onshore in the UK.
Number provision is fully catered for with a range of memorable non-geographic 0800 freephone, 0845 local rate, 0870 standard national rate numbers and 09 premium rate numbers, connected and available for use. Standard geographic numbers are provided for clients wishing to utilise their own numbers for advertising purposes and for those clients diverting calls from existing published numbers.
In addition to data capture using our hosted scripts; Totally Inbound call centre agents are well versed in utilising client websites for order entry. Web entry of data can be incorporated into solutions offering ‘mix and match' alternatives creating an efficient, seamless and cost effective process.
The most important component of the Totally Inbound call centre is our staff. An experienced management team combined with friendly, customer facing call handlers whose primary goal is to leave your callers with a positive impression of your business. Up selling and cross selling your product lines can add significant value to your calls. For detailed information on our order taking services please see order entry
Promotion and advertising is a big budgetary commitment for any company. An advertising campaign is only as good as the ability to capture the calls it generates. Every missed call increases the average cost per response. For detailed information on our Media Response services please see media response
Operating, staffing and maintaining an in-house call centre 24 hours a day, is expensive and time consuming. For the majority of companies the level of calls does not justify the investment.
Totally Inbound work closely with clients, proactively updating rota and contact details, together with escalation procedures, ensuring service levels are maintained. For detailed information on our callout and helpdesk services please see callouts
Whatever your call centre requirements, you will find Totally Inbound totally committed to providing the ideal partner to your business.
Please call us or use the contact form to find out how Totally Inbound can provide the most effective solution for your business.