The lifeblood of any business is the main advertised number. What happens to these calls is vital.
Failure to handle these calls in the correct manner can have a detrimental effect on the whole business. Try to take a step outside your business from time to time, day and night, weekday and weekend. Call your own number and see what happens. You might even make this a regular habit. In reality no business is ever overstaffed and every missed or badly handled call is a lost opportunity and reflects badly on a business.
Totally Inbound provide companies large and small with comprehensive, flexible solutions.
While your offices are open, use our ‘safety net' service, forwarding calls to our receptionists when your lines are engaged or when your staff simply can't reach the phone in time. During lunchtimes, when you are short staffed or simply wish to work undisturbed, all calls can be seamlessly and instantly forwarded to Totally Inbound.
Our trained, fully briefed operators will answer the call always with your preferred greeting and according to your instructions, either take a message for you or forward the call to an alternative number. This may be a direct dial number for a member of staff within a department, to an alternative site or even to a mobile phone.
When the office closes, why close the doors to new business? Out of office hours, all calls can be handled promptly and professionally, giving you the opportunity to capture that business rather than a competitor.
Diary management by our operators can be a real bonus. Companies with field sales representatives, Hairdressers, Driving Schools, Musicians and Sole Proprietors in all walks of business life receive a huge boost from having our operators take bookings, cancellations and amendments to appointments. This online facility allows both Totally Inbound operators and clients to access the same diaries without fear of double booking.
Our Telephone Answering Service provides an ideal solution for stockist and store location enquiries. From data supplied by you, the operators have the ability to provide your callers with their nearest store, the store opening times, contact numbers, products stocked and any additional information you feel maybe useful. The caller can even be ‘patched' straight through to the store.
The details of every call are available to you immediately by any combination of email, sms text message and fax.
Totally Inbound, totally flexible, providing your company with total cover.
Please call us or use the contact form to find out how Totally Inbound can provide the most effective solution for your business.